Drishti-Soft Solutions, a leading provider of Communications solutions, has announced that it will now provide Web Callback feature with its All-in-One Communications Suite- DACX Ameyo, to Enterprises to help them increase their conversion rates through the Internet. This application will be provided to businesses on request basis.
Research has shown that customers prefer telephonic interactions over email interactions; they would not prefer putting time and efforts into contacting the customer care agent directly. Bill Gates has rightly said recently- "In the future there will not be any significant websites that do not contain the Call Me Now capability. The question is- How significant do you want your web site to be?"
When an online visitor clicks on the web callback widget and leaves his details (name, address, phone number etc.), the system immediately initiates a callback to the web-visitor with a screen pop containing the relevant details and connects him/her to the call center. This is a more proactive method to reach out to potential customers.
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