Seagate announced the introduction of at-your-doorstep pick-up service for its products in the Indian market. This latest customer-care offering from the world’s leading manufacturer of storage solutions aims to strengthen its support for Seagate customers in remote areas. The service, which is offered through 43 SeaCare™ Centers across the country, provides speedy pick-up and delivery for in-warranty Seagate® and Maxtor® products from customers' premises and entails no additional cost to the customer.
A simple and friendly process, customers just call the toll-free SeaCare Centers (1800 425 4535 from BSNL/MTNL lines; 044-42015212 from other lines) and provide details of their Seagate products and addresses. Customers are then given call-IDs, which should be written on the top of the packed products, ready for the pickup service. Replacement drives are delivered in the same way.
The service has now been rolled out in full with added features that include online tracking and SMS (Short Message Service) notification. Customers may log in for website tracking and key in the call-ID to get the status of their replacement requests and expected delivery date. A pre-delivery alert is also sent to the customer via SMS.
The free pick-up-and-drop service is the latest customer-friendly and innovative marketing and service program introduced by Seagate in India as a part of the Company’s commitment to the Indian market.
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